How to Cancel Your Captions AI Subscription (2026 Guide)

Want to cancel Captions AI? Here's the short version: subscriptions purchased through the iOS app must be cancelled through Apple, Android purchases through Google Play, and web subscriptions directly through captions.ai. Pick your platform below and follow the steps.

How to Cancel Captions AI on iPhone or iPad

Captions AI on iOS bills through Apple, so you'll cancel through your Apple ID settings — not inside the app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top to open your Apple ID.
3. Tap Subscriptions.
4. Find Captions AI in the list of active subscriptions.
5. Tap it, then tap Cancel Subscription.
6. Confirm when prompted.

Your subscription remains active until the end of the current billing period. You won't be charged again after that.

Can't find it in Subscriptions? If Captions AI doesn't appear, double-check that you're signed in with the same Apple ID you used to purchase. It's possible the subscription is under a different account.

How to Cancel Captions AI on Android

Android subscriptions are managed through Google Play.

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Tap Payments & subscriptions, then Subscriptions.
4. Find Captions AI and tap on it.
5. Tap Cancel subscription and follow the prompts.

As with iOS, access continues until the end of the billing cycle. Google does not issue refunds for partial months unless you're within the refund window (typically 48 hours for apps).

How to Cancel Captions AI on Web

If you subscribed directly on captions.ai, you can cancel through the web dashboard.

1. Go to captions.ai and log in.
2. Click your profile or account avatar in the top right.
3. Navigate to Account Settings or Billing.
4. Find your active plan and click Cancel Plan or Manage Subscription.
5. Follow the on-screen confirmation steps.

If you're having trouble locating the billing section, Captions AI's support page or in-app chat can walk you through it. Some plans purchased through third-party promotions may require contacting support directly to cancel.

What Happens to Your Videos After You Cancel?

This is the part most people forget to check before cancelling.

Your existing videos stay accessible for a period after cancellation — typically until the end of your paid billing cycle. After that, free-tier limits apply (if a free tier exists) or your projects may become read-only or locked.

Exports: Download any videos you care about before your access ends. Most tools don't delete files immediately, but don't count on indefinite storage once you've stopped paying.

AI-generated content: Any captions, scripts, or edits created with Captions AI are yours to keep once exported. The tool just won't process new videos after cancellation.

Auto-renew: Cancellation stops the next charge but doesn't trigger a refund for the current period. If you want a refund, contact Captions AI support — outcomes vary by case and platform policy.

A good rule of thumb: cancel a few days before your renewal date, export everything you need, and then let the subscription lapse naturally.

Looking for an Alternative?

If you're cancelling because the price, feature set, or workflow wasn't quite right, it's worth trying a few alternatives before settling. (If price was the issue, our Captions AI pricing breakdown shows exactly where the credit system gets expensive.)

CutSnap is a free option worth a look — it does AI transcription with word-level caption editing, lets you style and position captions visually, and exports a burned-in MP4. No subscription required to get started.