Terms of Service

1. Acceptance of Terms

These Terms of Service (the "Terms") govern your access to and use of CutSnap (the "Service"), operated by the provider identified in Section 2. By accessing, registering for, or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service. If you use the Service on behalf of a company or other legal entity, you represent that you are authorized to bind that entity to these Terms.

2. Legal Notice (Impressum)

The Service is provided by a sole proprietor (Einzelunternehmer) established in Germany. The provider's full name, postal address, contact details, and tax identification are set out in our Impressum, which forms part of these Terms. German law applies to the operation of the Service as further described in Section 20.

3. Description of Service

CutSnap is an AI-powered video subtitle editor that provides automatic transcription, subtitle editing, custom styling, B-roll suggestions, and video export services. The Service is provided as a hosted, browser-based software-as-a-service offering. We may add, modify, suspend, or remove features at any time. The Service is provided on an "as is" and "as available" basis as further described in Sections 15 and 16.

4. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account and use the Service. By using the Service, you represent and warrant that you meet this requirement and that all registration information you provide is accurate and complete.

5. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Account sharing is not permitted. You must notify us promptly of any unauthorized use of your account. We are not liable for any loss arising from unauthorized or fraudulent use of your credentials where such use is not attributable to us.

6. Acceptable Use & Prohibited Conduct

You agree to use the Service only for lawful purposes and in compliance with these Terms and all applicable laws. You must not, and must not permit any third party to:

• upload, process, or distribute content that infringes intellectual property, privacy, or other rights of third parties;
• upload unlawful, defamatory, harassing, hateful, fraudulent, or otherwise objectionable content, or content that exploits or endangers minors;
• introduce malware, viruses, or other harmful code, or attempt to gain unauthorized access to the Service or its systems;
• conduct denial-of-service attacks, automated scraping, bulk data extraction, or impose an unreasonable load on our infrastructure;
• reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent such restriction is prohibited by mandatory law;
• resell, sublicense, or otherwise make the Service available to third parties except as expressly permitted; or
• use the Service to violate any applicable law or regulation.

We may remove content or suspend access where we reasonably believe these rules have been breached.

7. Content Ownership & License

You retain all rights to the videos, audio, and other content you upload ("Your Content"). We do not claim ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transcode, and transmit Your Content solely to the extent necessary to operate and provide the Service to you (including transcription, editing, and export). This license ends when Your Content is deleted, except for copies retained for backup or where required by law. You represent and warrant that you hold all rights necessary to upload Your Content and to grant this license.

8. AI-Generated Output

The Service uses automated and AI-based technologies (including third-party transcription and media services) to generate transcripts, captions, translations, and related output. Such output may contain errors, inaccuracies, or omissions and is provided without any warranty as to accuracy, completeness, or fitness for a particular purpose. You are solely responsible for reviewing, editing, and verifying all AI-generated output before relying on or publishing it, and you assume full responsibility for your use of such output.

9. Service Availability & Maintenance

We strive to maintain high availability but do not guarantee uninterrupted or error-free access. We may perform scheduled or emergency maintenance, updates, or modifications that temporarily affect availability. To the extent permitted by law, we are not liable for downtime, service interruptions, or unavailability caused by factors outside our reasonable control, including internet failures, third-party service outages, or force majeure events (see Section 19).

10. Payment & Subscriptions

Paid features are billed in advance according to the plan you select and the prices shown at checkout, which are exclusive of any applicable taxes unless stated otherwise. Subscriptions are offered on a monthly or annual basis and renew automatically for successive periods of the same length. The maximum renewal (contract) period is one (1) year; we do not auto-renew for periods longer than one year.

You may cancel at any time, effective at the end of the then-current billing period, in your account dashboard or by emailing [email protected]. To stop the next automatic renewal, your cancellation must reach us before the end of the current period; no separate advance-notice period is required and there is no cancellation fee. Except under the 14-day money-back guarantee in Section 11, cancellation stops future renewals but does not shorten or refund the period already paid for. If payment fails, we may suspend or terminate paid features after notice. Price changes are governed by Section 22 (Changes to Terms).

11. Refunds

We offer a 14-day money-back guarantee on paid plans. If you are not satisfied with the Service, you may request a full refund of your most recent payment within fourteen (14) days of that payment by emailing [email protected]. No reason is required. We will refund the payment in full to the original payment method, normally within fourteen (14) days of receiving your request. The guarantee applies to the initial payment for a subscription and to each renewal payment, once per billing period.

We may decline a refund under this guarantee where we find evidence of abuse, such as repeated purchase-and-refund cycles across accounts or requests made after unusually high export volume. After the 14-day window has passed, fees are non-refundable and cancellation does not entitle you to a refund for the billing period already commenced; you retain access until the end of the period you have paid for.

This guarantee is granted voluntarily and applies in addition to, not instead of, your statutory rights. Your right of withdrawal under Section 12 and your mandatory rights as a consumer remain unaffected.

12. Right of Withdrawal (Widerrufsrecht)

If you are a consumer resident in the EU, you have the right to withdraw from a contract for a paid plan within fourteen (14) days without giving any reason. The withdrawal period expires fourteen days after the day of conclusion of the contract. To exercise the right of withdrawal, you must inform us (contact details in our Impressum or at [email protected]) of your decision by a clear statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Early loss of the right of withdrawal. Because the Service is supplied as digital content and services that begin immediately, the right of withdrawal expires early where, at paid checkout, you (a) expressly consent to us beginning performance before the end of the 14-day withdrawal period, and (b) acknowledge that you thereby lose your right of withdrawal once we have fully performed the contract. You give this consent and acknowledgement by ticking the corresponding checkbox at paid checkout. Until you provide it, performance does not begin before the withdrawal period ends. If performance has begun with your consent but is not yet complete when you withdraw, you must pay a proportionate amount for the Service provided up to that point.

Consequences of withdrawal. If you validly withdraw, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we are informed of your withdrawal, using the same means of payment you used for the transaction unless expressly agreed otherwise; in no event will you be charged any fees for such reimbursement.

13. Intellectual Property

The Service and all related software, design, text, graphics, trademarks, and other materials (excluding Your Content) are and remain the exclusive property of the provider and its licensors and are protected by applicable intellectual property laws. These Terms grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. No rights are granted except as expressly set out in these Terms.

14. Copyright & Takedown Notices (DMCA)

You may not upload, process, or distribute content that infringes the copyright or other intellectual property rights of third parties, and you warrant that you hold all rights necessary for the content you upload (see Section 7). We respect the intellectual property rights of others and will respond to valid takedown notices.

If you believe content on the Service infringes your rights, please send a notice to [email protected] that includes: (a) identification of the copyrighted work or right claimed to be infringed; (b) identification of the allegedly infringing material and information reasonably sufficient to locate it; (c) your contact details; (d) a statement that you have a good-faith belief that the use is not authorized by the rights holder, its agent, or the law; and (e) a statement, under penalty of perjury where applicable, that the information in your notice is accurate and that you are the rights holder or authorized to act on the rights holder's behalf. Upon receipt of a valid notice, we may remove or disable access to the material concerned. We will terminate the accounts of users who are repeat infringers.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that any output (including AI-generated output) will be accurate or reliable. Mandatory statutory rights of consumers remain unaffected.

16. Limitation of Liability

Nothing in these Terms excludes or limits our liability for damages arising from injury to life, body, or health caused by our intentional or negligent breach of duty, for our own intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), under the German Product Liability Act (Produkthaftungsgesetz), for the absence of a guaranteed characteristic, or any other liability that cannot be limited or excluded by mandatory law.

Subject to the foregoing, we are liable for slight negligence only where we breach a material contractual obligation (a "cardinal obligation" — an obligation whose fulfilment is essential to the proper performance of the contract and on which you may reasonably rely), and in such case our liability is limited to the foreseeable, contract-typical damage. Any further liability for slight negligence is excluded. To the extent our liability is limited or excluded, this also applies to the personal liability of our employees, representatives, and agents.

Except in the cases of mandatory liability described in the first paragraph of this Section, we are not liable for indirect or consequential damages, loss of profit, loss of data, or loss of business. Insofar as permitted, our aggregate liability for the matters not excluded above and arising from slight negligence shall not exceed the total amount you paid for the Service during the twelve (12) months preceding the event giving rise to the claim.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold us harmless from third-party claims, liabilities, damages, and reasonable expenses arising out of Your Content or your breach of these Terms or applicable law, except to the extent such claims result from our own intent or gross negligence.

18. Term & Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access, with or without notice, for material breach of these Terms (including non-payment or prohibited use), or where required by law. The right of either party to terminate for good cause remains unaffected. Upon termination, your right to use the Service ceases and Your Content will be deleted in accordance with our Privacy Policy, except where retention is required by law. Provisions that by their nature should survive termination (including Sections 7, 13, 14, 15, 16, 17, and 20) survive.

19. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of government, war, terrorism, civil unrest, strikes, epidemics or pandemics, power or internet failures, or failures of third-party providers or AI services. Our obligations are suspended for the duration of such events.

20. Governing Law & Jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence. The exclusive place of jurisdiction for all disputes is the provider's registered place of business in Germany, to the extent permitted by law; for consumers, this applies only where you have no general place of jurisdiction in Germany or the EU, relocate your domicile abroad after acceptance of these Terms, or your domicile is unknown at the time proceedings are brought.

21. Dispute Resolution (Consumers)

The European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/. We are not obliged and not generally willing to participate in dispute resolution proceedings before a consumer arbitration board. We encourage you to contact us first at [email protected] so we can try to resolve any issue directly.

22. Changes to Terms

We may modify these Terms (including prices) where there is a valid reason (for example, changes in law, the Service, our costs, or our business). We will notify you of the changes by email to the address associated with your account at least six (6) weeks before they are due to take effect. The notice will set out the changes and the date on which they take effect.

You may object to the changes within that six-week period. If you do not object before the changes take effect, they are deemed accepted; we will draw your attention to this consequence in the change notice. If you object in time, the changes will not apply to you and either party may terminate the contract without penalty with effect from the date the changes would have taken effect (for paid plans, we will refund any prepaid fees for the period after that date on a pro-rata basis). Your statutory rights and any right to terminate for good cause remain unaffected.

23. General Provisions

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full effect. Our failure to enforce any right or provision is not a waiver of that right. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms to an affiliate or successor in connection with a reorganization, merger, or sale. These Terms, together with our Privacy Policy and Impressum, constitute the entire agreement between you and us regarding the Service.

24. Contact

For questions about these Terms of Service, contact us at [email protected]. Postal contact details are provided in our Impressum.